This page lists the kinds of service the hosted version uses. We will name each provider here before the hosted service launches. It applies to the hosted version only. A self-hosted install chooses its own providers.
Planned subprocessors
| Category | Name | Purpose | Data | Location |
|---|---|---|---|---|
| Cloud hosting | To be confirmed before launch | Servers and disks for the app and uploaded files | All data in the Service | United Arab Emirates |
| Database and backups | To be confirmed before launch | PostgreSQL, and encrypted backup storage | All data in the Service | United Arab Emirates |
| Transactional email | To be confirmed before launch | Invitations, confirmations, password resets and billing emails | Email addresses and message text | To be confirmed |
| Payments | Stripe (planned, not active) | Subscriptions, payment, tax calculation and invoices | Billing email, billing address, tax ID, payment details held by Stripe, plan and workspace id | To be confirmed |
| Monitoring, if used | None chosen | Measurements and alerts. These hold ids and timings, not content | Ids and technical data | Not applicable |
| Support, if used | None chosen | Answering support requests | What you send us | Not applicable |
Not subprocessors
You choose these yourself, under your own account and terms. Hivelock does not choose them or hold a contract with them for your data.
- AI model providers. Any provider you add under Settings, with your own key.
- Connected services. Anything you connect, such as your mail, databases, chat, file stores, customer and developer tools, and MCP servers.
- WhatsApp. Messages go through your own Meta app.
- Your identity provider, if you use single sign-on.
Changes
We will give 30 days' notice before adding a subprocessor, as the Data Processing Agreement describes. To be told about changes, email sales@shichifukutekx.ae.