These terms apply to the hosted version of Hivelock (the "Service"), provided by ShichifukuTekx FZE, of Office C1-1F-SF10837, Ajman Free Zone C1 Building, Ajman, United Arab Emirates ("we", "us"). By creating an account or using the Service, you agree to them. If you accept for a company, you confirm you may bind it, and "you" means that company.
These terms do not cover self-hosted use. The Community edition is under the AGPL-3.0 open source licence, and paid self-hosted editions use a commercial licence.
1. Early access
The Service is in early access. Features can change, and some have not yet been tested against the outside services they connect to. There has been no independent security review or penetration test, and we hold no security certification. We do not offer a service-level commitment at this stage.
2. Key terms
- Workspace: a separate area of the Service, with its own people, agents, workflows, connections and files.
- Customer Content: what you or your users put into the Service, or that agents and workflows receive or produce for you. This includes messages, files, run data and connected-service data.
- Output: text or actions produced by an AI model or agent.
- Model Provider: the AI service you choose and connect with your own key.
- Connected Service: an outside service you link to a Workspace.
3. Accounts
- You must give a working email address and confirm it. You must use two-step verification, or a single sign-on provider you control.
- Keep your credentials and backup codes safe. You are responsible for activity under your account and your Workspaces.
- Workspace owners decide who has access and what role they have.
- You must be at least 18 and able to enter a contract. The Service is for business use.
4. Plans and trial
- Plans, prices and limits are shown on our website and in the Service. Each Workspace has its own plan.
- A new Workspace starts a 14-day free trial on the Starter plan. One person can own up to three Workspaces.
- Paying during a trial does not shorten it. The first charge comes when the trial ends.
- When you reach a plan limit, new activity of that kind is refused. What already exists stays readable.
- Plans renew automatically for the same period until cancelled.
5. Fees and payment
- Payments are handled by our payment provider. We do not see or store card details.
- Fees are in US dollars and exclude taxes, unless we say otherwise. Value added tax and similar taxes are added where they apply.
- You pay your Model Provider and Connected Services directly. We do not mark up those costs, and they are not part of our fees.
- Refunds: fees are non-refundable, except where the law requires a refund. You can cancel at any time, and your plan stays active until the end of the paid period.
6. Non-payment and read-only access
- After a failed payment, or the end of a trial without payment, you have 7 days of grace. After that the Workspace becomes read-only.
- A cancelled subscription becomes read-only at once, unless a grace period was already running.
- While read-only, you can read, export, pay and delete. Nothing new starts, including schedules and other triggers.
- We do not delete Customer Content for non-payment.
7. Your content and your responsibilities
- You keep your rights in Customer Content. You give us the rights we need to host and process it to provide the Service.
- You are responsible for your Customer Content, and for having the right to use it and to send it to the Model Providers and Connected Services you choose.
- You are responsible for your choice of connections, agent permissions, approval steps, recipient limits and settings. The Service lets you take actions in outside systems, and those actions are yours.
- Do not put secrets or personal data into workflow step text. Workflow definitions are not encrypted by the Service.
8. Model Providers and Connected Services
You choose your Model Providers and Connected Services, under your own accounts and terms. They are not our subprocessors. Content an agent reads is sent to the Model Provider you selected. Connected Services receive what your agents and workflows send them. We do not control those services, and we are not responsible for their availability, security or handling of data. Check their data terms before you use real data.
9. AI output
- Output can be wrong. AI models can produce false, incomplete, biased or out-of-date results, and they can act on instructions hidden in the content they read.
- You stay responsible for decisions. Review Output before you rely on it. A qualified person must make any decision that affects someone's rights, health, money, employment or legal position. The Service does not give legal, medical, financial or employment advice.
- Safeguards are limited. Approvals, redaction and injection flags reduce risk. They do not remove it, and redaction is a pattern check that can miss things.
- Templates are starting points. You must review and test them before use.
- Similar Output. Others may receive similar Output. We make no promise that Output is unique or free of third-party rights.
- Training. We do not train AI models on Customer Content. Your Model Provider's terms govern what it does.
- Your own duties. If you must tell people they are dealing with AI, or meet rules on automated decisions, that is your responsibility.
10. Acceptable use
You must not use the Service to:
- break the law, or infringe others' rights,
- send spam or harass anyone,
- build or spread malware, or attack any system,
- try to reach another customer's data, or get round limits or security controls, or
- make fully automated decisions with legal or similarly serious effects on people, without proper human review.
Security research needs our prior written permission: sales@shichifukutekx.ae.
11. Data protection
Our Data Processing Agreement applies to personal data in Customer Content. For that data you are the controller, or data fiduciary, and we are your processor. Our Privacy Policy explains the data we handle for our own purposes.
12. Export and deletion
- Workspace owners can export Workspace data from Settings. The export covers settings, agents, workflows, recent runs, recent chat messages, connection names, the document list and file names. It does not include file contents, credentials or the audit log.
- Keep your own copies of files you upload, because they cannot be downloaded from the Service today.
- An owner can delete a Workspace. Access stops at once, and we erase the data 30 days later. Backups keep it until they age out: up to 30 days. Audit records stay, because they cannot be changed. They hold ids, actions and client addresses, not content.
13. Our rights
We own the Service. We give you a limited, non-exclusive right to use it while your plan is active. You may send us feedback, and we may use it without owing you anything.
14. Confidentiality
Each party will protect the other's non-public information with reasonable care, and use it only for this agreement. This does not cover information that is public, independently developed, or that must be disclosed by law.
15. Disclaimer
To the extent the law allows, the Service is provided "as is", without warranties of any kind. We do not promise it will be uninterrupted, error-free or fit for a particular purpose.
16. Liability
To the extent the law allows, our total liability under these terms is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential loss, or for loss of profit or data. Nothing here limits liability that the law does not allow us to limit.
Nothing in these terms limits liability that cannot be limited by law.
17. Claims about your use
You agree to cover losses and costs we face from a third-party claim caused by your content or your breach of these terms.
18. Suspension and ending
- You can cancel a plan or delete a Workspace at any time from the Service.
- We may suspend access if needed to protect the Service or others, or for serious breach. We will give notice where we reasonably can.
- We may end the Service, or these terms, with 30 days' notice. We will give you time to export your data.
19. Changes
We may change these terms. We will give 30 days' notice of material changes. If you carry on using the Service after that, the new terms apply.
20. Governing law
These terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Disputes go to the courts of Dubai, United Arab Emirates. Consumer protection rules that cannot be excluded still apply.
21. Contact
ShichifukuTekx FZE, Office C1-1F-SF10837, Ajman Free Zone C1 Building, Ajman, United Arab Emirates. Email: sales@shichifukutekx.ae.