Where agents help
| Process | What the agent does | Who decides |
|---|---|---|
| Admissions questions | Answers from approved course information | Admissions team |
| Application checks | Lists missing documents | Admissions team |
| Staff policy search | Finds the policy and names its source | Staff member |
| Course feedback summaries | Groups comments into themes | Course lead |
| Timetable notices | Drafts notices for approval | Administrator |
Example in action
An applicant asks about entry requirements. The agent searches the current prospectus and drafts an answer that names the source.
This is an example of how Hivelock could be used, not a customer story. Check results with your own data before relying on them.
What to be careful about
Keep admissions, grading and welfare decisions with staff, and take extra care with data about children.
How to start
- Choose one process with clear volume.
- Measure the time it takes today.
- Run the agent alongside your team, with approval on every outgoing step.
- Compare time saved, errors and rework.
- Decide whether to expand, improve or stop.
Common questions
Can an agent grade students?
It should not make the final decision. Staff stay responsible for grades.
Start with one process.
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