Where agents help
| Process | What the agent does | Who decides |
|---|---|---|
| Guest questions | Answers from your house information | Front desk |
| Review replies | Drafts a reply in your style | Guest relations |
| Group enquiries | Lists requirements and missing details | Sales team |
| Supplier orders | Compares orders with delivery notes | Purchasing |
| Daily briefing | Summarises the day's notes | Duty manager |
Example in action
A guest asks on WhatsApp about late check-out. The agent checks your policy and drafts a reply for staff to send.
This is an example of how Hivelock could be used, not a customer story. Check results with your own data before relying on them.
What to be careful about
Keep approval on offers and refunds, and limit guest data to the systems that need it.
How to start
- Choose one process with clear volume.
- Measure the time it takes today.
- Run the agent alongside your team, with approval on every outgoing step.
- Compare time saved, errors and rework.
- Decide whether to expand, improve or stop.
Common questions
Does it work on WhatsApp?
Yes, on paid editions. WhatsApp channels connect through Meta's Cloud API.
Start with one process.
Tell us what your team wants to automate. Get early access.