Where agents help
| Process | What the agent does | Who decides |
|---|---|---|
| Shipment exceptions | Reads carrier emails and lists late or damaged shipments | Operations lead |
| Customer delivery updates | Drafts an update with the latest status | Customer service |
| Shipping documents | Compares packing lists and invoices, and flags differences | Documentation team |
| Carrier invoice checks | Compares charges with agreed rates | Accounts payable |
| Daily control tower digest | Summarises open issues each morning | Operations lead |
Example in action
A new email from a carrier starts a workflow. The agent reads it, matches the shipment in your database, and drafts a customer update. A coordinator approves it before it is sent.
This is an example of how Hivelock could be used, not a customer story. Check results with your own data before relying on them.
What to be careful about
Carrier emails can contain errors or misleading text, so treat them as outside data and keep approval on customer messages.
How to start
- Choose one process with clear volume.
- Measure the time it takes today.
- Run the agent alongside your team, with approval on every outgoing step.
- Compare time saved, errors and rework.
- Decide whether to expand, improve or stop.
Common questions
Can agents track shipments live?
They can check any system with an API or database connection each time a workflow runs, including on a schedule.
Start with one process.
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