Where agents help
| Process | What the agent does | Who decides |
|---|---|---|
| New enquiries | Sorts leads and drafts a first reply | Sales agent |
| Tenant maintenance requests | Records the issue and its urgency | Property manager |
| Lease date tracking | Lists renewals and rent review dates | Property manager |
| Listing drafts | Drafts copy from property details | Marketing |
| Owner reports | Drafts a monthly summary | Account manager |
Example in action
A tenant reports a leak on WhatsApp. The agent records the details and marks it urgent, and the property manager decides what to do.
This is an example of how Hivelock could be used, not a customer story. Check results with your own data before relying on them.
What to be careful about
Check listing wording for accuracy before publishing, and handle tenant data under your local privacy rules.
How to start
- Choose one process with clear volume.
- Measure the time it takes today.
- Run the agent alongside your team, with approval on every outgoing step.
- Compare time saved, errors and rework.
- Decide whether to expand, improve or stop.
Common questions
Can agents book viewings?
If your calendar tool offers a remote MCP server or API, an agent can use it. Keep approval on customer commitments.
Start with one process.
Tell us what your team wants to automate. Get early access.