Where agents help
| Process | What the agent does | Who decides |
|---|---|---|
| Claim intake | Extracts details and lists missing documents | Claims handler |
| Policy questions | Finds the relevant policy wording | Underwriter or adviser |
| Renewal reminders | Lists renewals and drafts reminders | Account manager |
| Broker emails | Sorts requests by type and urgency | Operations team |
| Complaint summaries | Summarises the history of a case | Complaints lead |
Example in action
A claim form arrives by email. The agent extracts its details, lists what is missing, and drafts a request. A handler checks it before it goes out.
This is an example of how Hivelock could be used, not a customer story. Check results with your own data before relying on them.
What to be careful about
Coverage and claim decisions can affect people deeply. Keep those decisions with qualified staff, and check your local regulations.
How to start
- Choose one process with clear volume.
- Measure the time it takes today.
- Run the agent alongside your team, with approval on every outgoing step.
- Compare time saved, errors and rework.
- Decide whether to expand, improve or stop.
Common questions
Can an agent approve a claim?
It should not. The agent can prepare the file, and a qualified person decides.
Start with one process.
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