Where agents help
| Process | What the agent does | Who decides |
|---|---|---|
| Customer support replies | Drafts answers from your policies and order data | Support agent |
| Returns and refund checks | Checks a request against your returns policy | Support lead |
| Low stock alerts | Lists products below your reorder level | Purchasing |
| Product descriptions | Drafts copy from product details | Marketing |
| Review monitoring | Groups new reviews and flags urgent complaints | Customer care |
Example in action
A customer asks about a return on WhatsApp. The agent finds the policy and the order, then drafts a reply. Your team approves any refund.
This is an example of how Hivelock could be used, not a customer story. Check results with your own data before relying on them.
What to be careful about
Shopify and Stripe connectors are available on paid editions. The Stripe connector is read-only, so an agent cannot move money through it.
How to start
- Choose one process with clear volume.
- Measure the time it takes today.
- Run the agent alongside your team, with approval on every outgoing step.
- Compare time saved, errors and rework.
- Decide whether to expand, improve or stop.
Common questions
Can an agent issue refunds?
Keep refunds with a person. The agent can check the rules and prepare the case.
Start with one process.
Tell us what your team wants to automate. Get early access.